Terms & Conditions

Effective Date: July 2026

Welcome to North Point Supplements (“North Point Supplements,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Website Use

By accessing or using our website, you agree that you:

  • Are the age of majority in your jurisdiction or have permission from a parent or legal guardian.
  • Will use the website only for lawful purposes.
  • Will comply with applicable laws and regulations.
  • Will not interfere with the operation, functionality, or security of the website.
  • Will not attempt to gain unauthorized access to our systems, servers, accounts, databases, or customer information.

We reserve the right to suspend or terminate access to the website if these Terms are violated.

2. Product Information

We strive to provide accurate product descriptions, ingredient information, nutritional information, images, pricing, and specifications.

However:

  • Product packaging and labeling may change without notice.
  • Product images are provided for illustration purposes and may differ slightly from the actual product.
  • Product colors and appearance may vary depending on your device or display settings.
  • Product availability may change without prior notice.
  • Manufacturers may update formulations, packaging, or specifications.

We reserve the right to modify, discontinue, replace, or update any product, formulation, packaging, specification, or price at any time.

3. Pricing

All prices displayed on our website are shown in the applicable currency presented during checkout unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing, typographical, technical, or publishing errors.
  • Cancel orders resulting from pricing inaccuracies.
  • Limit purchase quantities when necessary.

If a pricing error affects an order that has already been placed, we may contact you before processing the order or cancel the order and issue an appropriate refund.

4. Orders

Submitting an order does not guarantee acceptance.

North Point Supplements reserves the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Restrict sales to certain customers or geographic regions.
  • Cancel orders suspected of fraud, unauthorized activity, abuse, or prohibited activity.
  • Cancel orders affected by inventory, pricing, payment, technical, or other errors.

If payment has already been processed for an order that we cancel, the amount paid for the canceled order will be refunded using the original payment method whenever reasonably possible.

5. Payment

We accept approved payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • Your billing information is accurate and current.
  • Your payment details are valid.
  • Payment authorization has been successfully completed before an order is processed or shipped.

Payments are securely processed through trusted third-party payment providers.

North Point Supplements does not store complete credit or debit card information on its servers.

6. Shipping Policy

Shipping Carrier

Orders are shipped using USPS (United States Postal Service).

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Timeframes

After an order has been processed and shipped, delivery timeframes may vary depending on the destination and USPS service used.

Estimated delivery times are provided for reference only and are not guaranteed.

Tracking Information

Once your order has been shipped, tracking information may be provided to you by email or through your order information.

You can use the tracking information provided to monitor the progress of your shipment.

Delivery Delays

While we work to process and ship orders promptly, delivery delays may occur due to circumstances outside our reasonable control, including USPS delays, severe weather, holidays, customs processing, incorrect address information, or other unforeseen circumstances.

North Point Supplements is not responsible for delays caused by USPS or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned or delayed because an incorrect or incomplete shipping address was provided, the customer may be responsible for any additional shipping costs required to resend the order.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Because our products are consumable dietary supplements, opened or used products are generally not eligible for return unless otherwise required by applicable law.

Eligible returns typically must be:

  • Unopened
  • Unused
  • In original packaging
  • In resalable condition

Please review our Return & Refund Policy before requesting a return.

8. Health Disclaimer

Information provided on our website is for general informational purposes only and is not intended to constitute medical advice.

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Consult a physician or other qualified healthcare professional before using any dietary supplement, particularly if you:

  • Are pregnant or nursing
  • Have a medical condition
  • Take prescription medications
  • Have allergies or dietary restrictions

Individual results may vary.

Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless specifically stated.

9. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Product names
  • Product packaging
  • Labels
  • Images
  • Product photography
  • Graphics
  • Videos
  • Icons
  • Written content
  • Website design
  • Layout
  • Branding materials

is owned by or licensed to North Point Supplements and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, republished, distributed, or otherwise used without prior written permission, except where permitted by law.

10. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Upload viruses, malware, or malicious software.
  • Attempt unauthorized access to our systems or servers.
  • Interfere with website functionality or security.
  • Collect information from other users without authorization.
  • Impersonate another person or business.
  • Submit false, misleading, or fraudulent information.
  • Violate applicable laws or regulations.

Violation of these Terms may result in suspension or permanent termination of website access.

11. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

North Point Supplements does not control and is not responsible for the content, availability, security, products, services, or privacy practices of third-party websites.

Your use of third-party websites is at your own risk.

12. Disclaimer of Warranties

Our website, products, and services are provided on an “AS IS” and “AS AVAILABLE” basis to the fullest extent permitted by applicable law.

We do not guarantee that:

  • The website will always be available.
  • The website will be uninterrupted or error-free.
  • Website information will always be complete or current.
  • Products will always be available.
  • Third-party services will operate without interruption.

To the fullest extent permitted by applicable law, North Point Supplements disclaims express and implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.

Nothing in these Terms excludes or limits a warranty or consumer protection right that cannot legally be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by law, North Point Supplements shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

  • Use or inability to use the website
  • Product purchases or product use
  • Shipping or delivery delays
  • Product availability
  • Website downtime or interruptions
  • Technical errors or system failures
  • Loss of profits or revenue
  • Loss of business opportunities
  • Loss of data
  • Third-party services

Our total liability for any claim relating to an applicable order shall not exceed the amount paid for that order, except where a greater amount is required by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless North Point Supplements, its owners, officers, employees, affiliates, suppliers, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your unlawful or unauthorized use of the website
  • Your violation of these Terms
  • Your violation of applicable laws or regulations
  • Your infringement of another person’s rights
  • Information or content you submit through the website

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect your personal information.

16. Force Majeure

North Point Supplements will not be responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Internet or utility interruptions
  • Labor disputes
  • Supplier shortages
  • Transportation disruptions
  • Severe weather
  • Public emergencies
  • Pandemics
  • Acts of war
  • Other unforeseen circumstances beyond our reasonable control

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, website, services, or applicable legal requirements.

Updated Terms will be posted on this page with a revised Effective Date where appropriate. Changes become effective upon publication unless otherwise stated.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable law, without regard to conflict-of-law principles to the extent permitted by law.

Any dispute arising from these Terms or your use of the website will be handled by a court or other forum having proper jurisdiction, subject to applicable consumer rights and mandatory legal requirements.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in full force and effect.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

North Point Supplements

Email: info@northpointsupplements.com

Website: northpointsupplements.com