Privacy Policy

Effective Date: July 2026

At North Point Supplements (“North Point Supplements,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use, disclose, retain, and safeguard it, and the choices available to you when you visit our website, create an account, or purchase products from us.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect personal and technical information, including:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account information
  • Order and purchase history
  • Information you provide when contacting customer support

Payment Information

Payments are processed securely by trusted third-party payment providers. We do not store complete credit or debit card information on our servers.

Technical Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Website usage information
  • Referral source
  • Cookies and similar technologies

You may browse portions of our website without providing personal information, although certain features and services may require it.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Send order confirmations, invoices, and shipping updates
  • Respond to customer inquiries and support requests
  • Manage customer accounts
  • Improve our products, services, and website
  • Personalize your shopping experience
  • Recommend products based on browsing or purchase activity
  • Send newsletters, promotions, and special offers where permitted
  • Detect, prevent, and investigate fraud or unauthorized activity
  • Maintain website and transaction security
  • Comply with applicable legal and regulatory obligations
  • Resolve disputes and enforce our policies and agreements

Health Information

As a dietary supplement retailer, we generally do not collect medical or health information unless you voluntarily provide it when contacting our customer support team.

Please avoid submitting sensitive medical information unless it is necessary to resolve your inquiry.

Payment Security

Your payment information is handled by reputable third-party payment processors using industry-standard security practices and encryption technologies.

North Point Supplements does not retain complete payment card information on its own servers.

Cookies & Similar Technologies

We use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies may be used to:

  • Remember shopping cart contents
  • Save account and website preferences
  • Keep users signed in
  • Improve website performance
  • Analyze visitor behavior and website traffic
  • Measure marketing effectiveness
  • Personalize product recommendations
  • Display relevant advertising

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

Third-Party Service Providers

We may work with trusted third-party providers that assist us with:

  • Payment processing
  • Shipping and order fulfillment
  • Website hosting
  • Website analytics
  • Email marketing
  • Customer support
  • Advertising and marketing
  • Fraud detection and prevention

These providers receive only information reasonably necessary to perform their services and are expected to protect personal information appropriately.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Marketing Communications

If you choose to receive promotional communications, we may send information regarding:

  • New product launches
  • Supplement releases
  • Special promotions
  • Seasonal sales
  • Exclusive discounts
  • Fitness and wellness content
  • Company news and announcements

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in each email or by contacting us directly.

Website Analytics

We may use analytics services to understand how visitors use our website and improve our products, services, and website functionality.

Analytics information may include:

  • Pages visited
  • Products viewed
  • Time spent on the website
  • Device type
  • Browser type
  • Operating system
  • Approximate geographic location
  • Referral source
  • Website performance information

This information may be collected in aggregated or de-identified form where appropriate.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and fulfill orders
  • Provide customer support
  • Maintain customer accounts
  • Maintain business and transaction records
  • Comply with legal, accounting, tax, and regulatory requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Although we take reasonable precautions to protect your information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

North Point Supplements is not responsible for the privacy practices, security, content, products, or services of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to the personal information we maintain about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Opt out of promotional communications
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information where applicable
  • Request information about how your personal information is collected and used
  • Exercise other privacy rights available under applicable law

To exercise an applicable privacy right, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any revisions will be posted on this page with an updated Effective Date. Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

Contact Us

If you have any questions about this Privacy Policy or how we collect, use, disclose, retain, or protect your personal information, please contact us:

North Point Supplements

Email: info@northpointsupplements.com

Website: northpointsupplements.com